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Experiences

"How the customer experiences the relationship with the brand"

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Target loyalty

¡Conquering Apostles for Your Brand!

This is a tool designed to monitor, manage, and quickly improve satisfaction, transforming customer loyalty into brand passion.

Journey Map

A round trip.

Together, we build the 'current customer experience map' and compare it against the ideal service cycle, defining the minimum standards associated with the perception of high-quality service at each moment of truth.

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Mystery shopper

The moment of truth.

This methodology allows, from an objective perspective and with specially trained personnel, to validate the correct delivery of value proposition to the final customer.

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